Poor after sales service for warranties

I bought a laptop bundle from Pick And Pay Cape Gate on 08/07/2023. This was a laptop and a printer that came together .

On Saturday 06/01/2024 I took the laptop back to the store. I supp**** the invoice. The laptop is now faulty and does not switch on. I take it that the laptop should come with a standard 1 year warranty and that it is still within that period. The manager accepted this and said I could leave the items with him and that he would sort it out with Pick an Pay's supplier. I accepted and expected it to be dealt with in the next couple of days or so.

Today will mark the 11th business day and two weesks that the unit was dropped of at Pick an Pay Cape Gate. The manger of the store told me that the laptop is still with him at the store and that the supplier did not collect it.

So 11 business days later and nothing ........ I told the manager that I bought it from Pick and Pay and not from a supplier. If the suppliers Pick and Pay use do not own up to warranties , then that is not my problem. I did not deal with them. I am a Pick and Pay customer . I need someone senior like a regional manager to investigate this matter and make a decision to sort me out. As stated I am a Pick and Pay customer and for 9 business days nothing was done.

I do not choose your suppliers . I am sure your sourcing manager or buying team decides that .

I expect that Pick and Pay step up and sort this out. I need a laptop asap as it is for my son that use it for school. School started and the laptop is not sorted out.

The laptop was handed in to the store within 6 months from purchase. I believe I have the right to demand a refund or a new laptop within the same price range as per the customer consumer protection act.

I gave Pick and Pay 2 weeks to attend to the matter. Now unfortunately is has come to this were I have to make use of the customer consumer act.

I need this resolved asap.