KM
Kolekile M
1 reviews | Active since Jan 2020
15 Jan 2020, 18:22
Poor after sales service
I bought a new working fridge from Pick n'Pay on the 21/12/17. The unit malfunctioned and I reported it at the store on the 23/11/19. I got into a long waiting period with correspondence between us to and fro. The manufacturer could not fix it. I am still without a working fridge. It is almost 2 months. I don't know what to do
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Replies (2)
Pick n Pay's replyOfficial
16 Jan 2020, 12:18Good day Kolekile Magadaza,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the inconvenience caused.
We are busy addressing your concerns with our regional team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team
Pick n Pay's reply16 Jan 2020, 12:18
Official
Good day Kolekile Magadaza,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the inconvenience caused.
We are busy addressing your concerns with our regional team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team
KM
Kolekile M's updateReviewer Update
16 Jan 2020, 19:33I am grateful to hello Peter crew I was called today and promised a speedy resolution for my complaint. Customer service is key to success. All I need is for Pick n Pay to refund me as I have lost confidence in Hisense the manufacturer. The worst was for Pick n'Pay manager Luigi to advise me that the manufacturer wants to have a meeting with us as if l bought the unit from Hisense. Thank you once more hellpeter.
KM
Kolekile M's update16 Jan 2020, 19:33
Reviewer Update
I am grateful to hello Peter crew I was called today and promised a speedy resolution for my complaint. Customer service is key to success. All I need is for Pick n Pay to refund me as I have lost confidence in Hisense the manufacturer. The worst was for Pick n'Pay manager Luigi to advise me that the manufacturer wants to have a meeting with us as if l bought the unit from Hisense. Thank you once more hellpeter.