Poor after-sales service

I was delivered the wrong item and complained. Was told that the store made a mistake packing and that I could return it to the physical store myself. I rep**** saying I have no idea what store they were referring to, and that I used the service to avoid going to PnP under lockdown. In other words, they should deliver the right item and take back the wrong one. That’s what Woolworths and Sixty60 (Checkers) have done for me (or refunded me for the wrong item). Haven’t heard a word back from Bottles despite a number of follow up emails. Kind of ironic that unlike Sixty60, Pick n Pay Online and Woolworths, this crowd charge a service fee for the person that does the packing on top of the delivery fee (and compulsory tip). So although the delivery is fast, it’s not worth using Bottles as there’s basically no service if anything goes wrong.