Poooooor customer service from Management Shaun Pick N Pay Ottery

We went to Pick and Pay in Ottery today to enquire about our Aim TV to be fix. Shaun who is the Manger of repairs didn't offer any help and told us they can't help unless we have proof of purchase while this is understood. Any other help wasn't offered at all his colleque Romona gave us more customer service and tried to let us know on how to get the proof of purchase if we don't have it and how the system works. Shaun just sent us away and made us feel it was useless to even have the tv fixed. I truly don't understand if Aim is a Pick n Pay product and you can only buy it at Pick N Pay. Why does the service only end with proof of purchase. So now must I just throw the TV away and that the end of that. I left there very angry and extremely disappointed. I got no additional information on what to do now. All I got was it useless. I'm very disappointed in this service and I was looking forward to getting help.

Aim has a great reputation and reviews everywhere was saying how there after service is so helpful. I don't feel the same unfortunately.