Points used

My smart shopper card wasn't given back to me by the cashier upon purchase on 07/02/2015. I visited the store again 2days later and when asked for my smart shopper card I realised that I did not have it. I realised then that the card was ****** by the cashier. My reaction was to check my points on my PicknPay app. All my points were used. I had about R80 of switched points & over 80000 points available. I showed the Store manager Nokuthula the slips reflecting the number of points. she took my details and promised to investigate. She failed to call, I reported the theft to Smart Shopper call centre. I accessed the app for my smart shopper number, the 1500 points that were left on the card was also used. I was promised feedback. When I called back a few days later to find out the progress, I was told that they requested camera footage from the store. The store calls today to say that there is nothing that they can do as their footage goes back 2 weeks. I reported this immediately and due to the inefficiencies of your staff I lose almost R1000 worth of smart shopper points. I find this unacceptable. Something needs to be done!