KM
Khona M
1 reviews | Active since Feb 2015
19 Jan 2018, 10:21
Points system
I have been building my points from Pick n Pay since 2014. In December I had points worth more than R300, to my surprise when I came back in January I only had R40 on my card. Can anyone care to explain why are we being ****** by Pick n Pay as no one had informed us that the points will be wiped out?
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Pick n Pay's replyOfficial
23 Jan 2018, 11:54Good day Khona,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
Our team will be in touch shortly to assist further.
Kind Regards
Anwar Mooideen
Best regards,
Pick n Pay's reply23 Jan 2018, 11:54
Official
Good day Khona,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
Our team will be in touch shortly to assist further.
Kind Regards
Anwar Mooideen
Best regards,