1 reviews | Active since Mar 2018
PnPSmart******
I have a smart shopper card but cannot transfer the points to the card as according PnP the card that I have been using is registered in someone else's name? The balance to date is R197-42 . I have provided PnP with till slips that show last 4 digits card number and PnP simply tells me that it cannot be done??? They tell me that the card must have been swopped at till??? So....PnP is at fault and not I??? I have been to Waterstone Stone Village as well as Somerset Mall but....NO JOY???
I will NOT buy ANOTHERTitem from PnP!!!
Good day Charmaine,
Thank you for taking the time to write to us.
We will look into your complaint.
Kindly email us the Smart Shopper card number together with all the till slips in your possession: ***
We are busy addressing the incident with our Management team and will revert with feedback.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind Regards,
Anwar Mooideen
Good day Charmaine,
Thank you for taking the time to write to us.
We will look into your complaint.
Kindly email us the Smart Shopper card number together with all the till slips in your possession: ***
We are busy addressing the incident with our Management team and will revert with feedback.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind Regards,
Anwar Mooideen