PnPOnline shopping

Below is the letter I wrote to ********** on 30-11-2017 but so far I have not been responded to. Is this how PnP do business?

To whom it may concern,

I am writing this email with a very sore heart and disappointment as a consumer and user of PicknPay online.

I demand to know how is it my fault that I receive an incomplete order when I made an effort to order my Black Friday promotion items very early that morning. I was informed at the store during collection time that Explora decoder was out of stock. I thought online shopping was for convenience, but it turned out to be a huge disapointment.

I could have purchased from other competitive stores at a promo price but I chose PicknPay online. Even if I was informed the same day I could have made a plan the same weekend because the promos continued though the weekend. But yet I waited for my collection date as allocated by online system confidently, as I was made to believe my order was successful according to email from PnP.

As a customer I should have been informed that the items on my list will only be picked from shelves on the day of collection. If I had that information I would have gone else where to get my device. I feel disorganized also disadvantaged as a consumer. I need answers because I thought online shopping meant that my items will be reserved for this order.

I still want Explora 2 as advertised for Black Friday promo and I refuse to be disadvantaged by your processes and systems. I hope you will respond because your response will be highly appreciated.

Regards, SM