PnpASAP South Hills

What a horrific experience when it comes to That PnpASAP App. I used the app as I needed the essential to finish my Sunday lunch for my family. I made the order at 11:30 and until now at 17:00 I have not received my order but my money is debited already. No communication what's so ever. Am appalled by the service. What is the point of f this App useless I want my money back immediately including the the ****** tip for the driver.