1 reviews | Active since Aug 2009
PnP took my points , thus my money
On 26 Jan I checked my points. I had received SMS to say points expire 1 Feb. I saw I had less points than before. (I wanted to spend the Rands available to me that day) I Phoned to query, after long hold, lady said she will reverse points but I have to wait 7 days and spend immediately. I'm a Pensioner, can't get to shops every day. Lots of Pensioners and rural people have no clue what an SMS is or how to open and answer it. How must they know about the expiry of points. They took our money !!! Pick and Pay sucks. I refuse to use their card.
Good day Margi,
Thank you for taking the time to address your concerns with us.
Please note you points were re-instated. You can check in store at the Kiosk machine or via the Mobile App.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Margi,
Thank you for taking the time to address your concerns with us.
Please note you points were re-instated. You can check in store at the Kiosk machine or via the Mobile App.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua