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Nisha N
1 reviews | Active since Jun 2013
06 Feb 2023, 11:00
PNP - terrible customer service - no one has called to rectify the non delivery or my refund.
A one star rating is not even acceptable. I did an online order on Friday 3 February 2023, received an email confirming delivery bet 15:00 and 16:00. I waited and this was not done. I called the call centre on Sat 4 Feb 2023 to be told that they will investigate, no one contacted me. Received an SMS on Monday 6 Feb 2023 saying ticket is closed. I have paid for the goods, it is still not delivered, nor has PNP contacted me. Terrible Service!!!!! How can you promise delivery and not deliver - i would like a refund. My order no is *** - where is your promise to your customers!
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Nisha N's updateReviewer Update
07 Feb 2023, 10:58Please note that my order has still not been delivered, I stand by my comment that PNP is terrible at customer service. Your blatant disregard for customers is noted - #pick n pay complaints - the money was taken off the credit card, was promised delivery on 3 Feb - and to date no one has even called me to apologise. You may reach me on ***
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Nisha N's update07 Feb 2023, 10:58
Reviewer Update
Please note that my order has still not been delivered, I stand by my comment that PNP is terrible at customer service. Your blatant disregard for customers is noted - #pick n pay complaints - the money was taken off the credit card, was promised delivery on 3 Feb - and to date no one has even called me to apologise. You may reach me on ***
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Nisha N's updateReviewer Update
08 Feb 2023, 09:37This is not a reply - it looks automated. PNP hasnt even afforded me the courtesy of a personal email or a call.
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Nisha N's update08 Feb 2023, 09:37
Reviewer Update
This is not a reply - it looks automated. PNP hasnt even afforded me the courtesy of a personal email or a call.