PNP Sucks at customer service - they owe me money since 4th of February 2023!

On the 4th of February 2023 I made the huge mistake of download PNP ASAP and placing an online order. An hour went by and then I got an email saying they had debited my card and my order was on its way. Logged back into the app to see if the driver was near only to find the driver was still at the store. Clicked the chat to us button. Asked the question then they summarily cancelled my order with no other response. My money was then in the PNP wallet. I then logged an issue with the customer care. They said do an EFT request but it would take 3 to 10 days to get my money back ! On the 5th I was told I needed to give them my account details on the phone. After 10 days I again logged issues with both ASAP and Head office...they could not find the call of the Sunday 5th on their system and again gave them my account over the phone. That was the 22nd of February. Again ...3 to 10 working days. I waited and now we are on day 12 and I still dont have my money. I am furious and I wonder how this can even be considering the size of PNP. I want my damned money back and I am battling this giant without any luck. This is awful customer service. I am not surprised Checkers6060 is taking them to the cleaners!