Pnp sucks

I placed an online order on Friday morning just past 8am. Saw an hour later nothing happened to my order. I tried to phone the customer care line on the app. I was holding for over an hour on a line that no one, I repeat NO one answered, for OVER AN HOUR!!! My delivery time kept changing to later and later that day. After 11am I decided to phone the PNp store in my area, this was after holding for over an hour and sending emails to customet care. The store manager informed me that the person that releases the online orders was off sick and no one else could do the job. Someone evertually stood in and started helping. I received my order past 1 that afternoon. When unpacking I noticed that 3 items were not there, it shows on the invoice it was delivered. I immediately sent an email to customer care again and explained that items were not delivered. Till today, I have not had any reply. I have sent over 10 emails requesting a refund on the 3 items but dont even get a reply on anything. I will NEVER use this app again and will not shop at PNP again either. If this is the supposed customer care they give to paying customers and feel “just ***** them” then I feel the exact same way. Shame on you PNP!