PNP Store Account

RE: PNP Credit Store Account Good day, on 02 November 2018, I send an email to the PNP Store Account division and requested that me credit limit be decreased to R 30 000.00. Only on 05 November did I receive a response where in Jonathan informed me that the lowest amount they can decrease my account to is R 30 360.11. He asked if they may go ahead and decrease my limit to this amount, to which I responded on the same day to give him the go ahead. On 06 November he advised that my request has been sent to a team leader and shall be actioned shortly. On 07 November I sent a follow up email, to which I have not received any response as of yet. On 08 November I contacted the PNP Store Account division, held on the line for almost 10 minutes before a consultant took my call. After doing my security verification she advised me that she can see that the request have been sent through, but I must wait a full 48 hours for my request to be confirmed. The 48 hour mark was already yesterday at 15h00 and still I have not received any confirmation that my request has been successfully processed. How difficult can it be to decrease a client's limit!! Please can someone process my request and email me confirmation before COB today!!