PnP *****ing customer's money

I placed an order online scheduled for delivery on 28 February 2018 between 18:00 and 19:00. I was advised on 27 February that my order will not be delivered on 28 February as requested and that they cannot give me a date to expect the delivery. I called the call centre and a lady advised that she will reschedule the order to be delivered on 1 March 2018 same time. I accepted that. 1 March came and went by with no order received and no communication from PnP as to why it has not been delivered. On 2 March I called the call centre and requested that my order be cancelled. I cannot wait until it is convenient for PnP to deliver my order. I ordered it specifically for 28 February 2018 because that is when I needed it. I further requested that my refund be expedited as PnP already took the funds for the order on 27 February 2018. I spoke to Mzamo and he advised that he will escalate the matter. In the mean time I had to physically go to the store to purchase my online order as I needed the items. On 3 March 2018, PnP tries to deliver the order. I refused to accept the order and sent them back. I called the call centre and explained to a lady (forgot to take her name). She advised that she is busy with my debit note as we speak and she will ensure that our order cancellation and refund is processed. Reference number ********** 931 On 6 March 2018, I get an email from PnP customer care that says that they have picked up that my order was successfully processed and delivered. I DID NOT GET MY ORDER. I HAD TO GO AND BUY IT MYSELF BECAUSE OF PNP'S LACK OF POOR AND SUBSTANDARD SERVICE. I want my money refunded to me or I will take this further.