Pnp smart shopper vouchers system disappointed

Good afternoon On the 2nd I received a message about happy hour voucher that I must look out for. Yesterday when I went on my smart shopper app the voucher popped up I got so excited then I wanted to load it on my card ,when I did that the voucher disappeared I immediately emailed customer service and a response that the voucher will disappear once u load to the card ,but when you want to use it it will re appear. Then I rushed to Pick n Pay Vangate mall what an embarrassed moment to stand in a long Q firstly rushed from work to make it for 11 to get my 750 discount on a purchase of 1500 or more then to find it doesn't work I am ****ed I especially opened a pick n pay account as I don't have money to do this purchase ,how can you'll do something like this I'm furious really and feel like this was a **** just to draw customers. One of the supervisors tried calling smart shopper customer service 5 times no answer how pathetic was that they even called the manager,but his customer service sucks as he didn't even know how to respond to me or make understand nor an apology will put this on social media coz I'm not happy at all.

Mrs Abrahams

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