PM
Phindile M

1 reviews | Active since May 2016

18 Oct 2018, 11:37

PnP Smart Shopper Discount

Last week I received a personal discount of R7 for PNP/NO NAME SKINLESS FILLET CHICKEN BREAST 1PK on my card which was valid until 17 October 2018, I went to PnP Promenade on the 10 October 2018 and bought 2 trays of SKINLESS FIL BREAST 4 and the R7 discount was not deducted from my total amount. When I realized this I went onto PnP webiste and logged the incident but didn't get any contact from PnP.

0
Replies (2)
Pick n Pay
Pick n Pay's reply19 Oct 2018, 18:32
Official

Good Phindile,

Thank you for choosing Pick n Pay and taking the time to write to us.

We have escalated your complaint to our Smart Shopper Team to have the points loaded to your smart shopper card for the shopping done on 10.10.2018.

Kindly respond to the email with necessary information to enable our team to investigate further.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas

Pick n Pay
Pick n Pay's reply19 Oct 2018, 18:56
Official

Good Phindile,

Thank you for choosing Pick n Pay and taking the time to write to us.

We have escalated your complaint to our Smart Shopper Team to have the points loaded to your smart shopper card for the shopping done on 10.10.2018.

Kindly respond to the email with necessary information to enable our team to investigate further.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas