1 reviews | Active since Jul 2012
PNP Sinoville...
Patience is my middle name, but if it gets tested before 9 on a Thursday morning, I loose my cool. I bought a AIM 51" from Sinoville PNP. I was in heaven, price was perfect. R 4599, that is an awesome deal. Got home, took it out of the box.... Low and behold, one of the stands does not want to ***** in. Got a flash light, now freaken ***** thread in the TV. Ok, so I make a plan instead of seeing it as a first sign. Whole week went by... Last night I sit down to watch a movie and BAM, TV starts to flicker and then goes dead. So I RTFM, switch off the TV as per instructions (I'm good at that). Switch of the plug, wait a few minutes, switch on again, Nada, nothing, ******-all! I decided to go to bed instead, leave the TV unplugged (also an instruction). This morning the TV is as dead as a doornail, fanfreakentastic.... I have the slip and phone PNP Sinoville. Firstly, they do not open at 8 as Google suggested. Secondly the lady that answers the phone, had to refer me to by the store manager, Goodenough, because she can't do anything. She didn't even know they have AIM TV's in store. After the third try (see I'm very patient) I got hold of mister Store manager, just to get told that basically it's not his problem, they buy it like that and they sell it like that. If I want it repaired... Please note NOT REPLACED, it must be send to the technical team and it might take 2 to 3 week (that's if I'm lucky, which I'm apparently not)... The most unprofessional, unconsidered bunch of people I dealt with... Mister Goodenough, took my cellphone number (I had to repeat it 7 times and apparently I had a *** change in the process) so his co-ordinator can phone me back.... Well mister Store manager, Goodenough, this is not good enough. I want my TV REPLACED or a full refund. Not store credit, a ****** refund This is just pathetic to say the least
Thank you for taking the time to address your concerns with us.
We see you have been contacted and the TV has been replaced.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Best regards,
Thank you for taking the time to address your concerns with us.
We see you have been contacted and the TV has been replaced.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Best regards,
