PnP Rondebosch no help solve where my points went

I received my receipt for my purchase last Friday, I noted my Smart Shopper points R32 and not R235.92. I told the cashier, Akhona Mfengu this was not my card number at the bottom ....6026 and not my points. She called the supervisor, Bliques, asked me if I have another card, I told her I do not, then she informed me that the system is faulty and I need to call the customer care line. I called and spoke to Njabulo who was very helpful and said another card was used and it was not the system and Bilques advised me incorrectly. He advised I go back to PnP and speak to the Floor Manager to find out why the cashier swiped another card and not mine. Later Njabulo called and told me to see Gerry. Gerry asked if I had another card, I told her no. She asked for my card and called the customer care and was told she must send an email with my receipt so this can be investigated and have R32.00 reversed from card 6026 and put on my card 7934 and load my 5x points for buying Flora. I then bought milk and Gerry swiped my card at the same till and my points reflected correctly. I have not seen an email. I called Gerry but she was not in. I'm feeling let down that this is not serious for Rondebos