1 reviews | Active since Jan 2014
PNP RCS Store Card - BREACH of Contract & VICTOMISING Clients
1) Even if I do notify RCS PNP Credit Store card, within 30 days, nothing still get done about the incorrect information! A) The Disability installment Claim amount has been incorrect, form the first payment! B) The Collection SMS Fees, Collection Call Fees & Collection Letter Fees, has never been reversed - Call agents remarked ataht as soon as cliam has been approved, those ( Collection SMS Fees, Collection Call Fees & Collection Letter Fees ), will be reversed! C) RCS slanders Clients name at ITC, even if RCS is the Party in BREACH of contrcat! D) RCS VICTOMISES CLIENTS - See point 4.
2) Even if I do complain within the 90days period as set by the contract, there is NO response or any rectifying action by RCS, even when RCS is wrong and BREACHING the contrart of " 3359 / 26834 / 76004 " Form 20 from RCS.
3) even if you do inform the consultants, and via numerous emails, that the : A) Monthly installment, as paid out by the insurance cover is wrong, it should be as stated in contract Point 2 - INSURING CLAUSE - " CUSTOMER PROTECTION INSURANCE POLICY FOR CARDS " from RCS - " We agree to pay the benefit for any Insured Event covered under this policy if You have paid Your premium.. " & Point 7.1 - TEMPORARY TOTAL DISABILITY (TTD) BENEFIT - " CUSTOMER PROTECTION INSURANCE POLICY FOR CARDS " from RCS - " .., we will pay to RCS the monthly installments due by you in terms of the Card agreement,.. "
4) Now PCS starts to ViCTOMISE clients, by just cancelling the Insurance with NO CONSENT from my side! In an effect to make it look as if I, the client was in breach of contract - this is ***** by RCS!!
5) The Collection SMS Fees, Collection Call Fees & Collection Letter Fees, has never been reversed as RCS Outbound call center agents marked!
I have seen that nothing, like in all the past emails with get done fro RCS'ses side in trying to resolve any matter. Luckily I have more than enough, proof already, of: A) BREACH from RCS side. B) BREACH with in tend of committing ***** from RCS side. C) Victomisation for RCS side against with intendtion of SLANDERING of clients name, even if RCS has BREACHED contract.
I hope this letter find RCS well!
Good day Charl,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We are busy addressing this with our management team.
Kind regards,
Thabisile Macuacua
Good day Charl,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We are busy addressing this with our management team.
Kind regards,
Thabisile Macuacua
