Pnp Randridge Mall

Good day...

I sent an email to your customer service dept and although received confirmation that your team will contact me I still have not received any feedback. Here is a copy of my email:

To whom it may concern...

I would like to share one of my experiences with you from your randpark ridge branch.

I am sending this email because after some reflection I didn't leave the store in a truly satisfied manner as a customer of yours should...

I am not to sure about your stance on incorrect prices on the shelves? I have been a loyal PnP customer from since the days I could buy my first chocolate as a child and whenever I've had any price issues the managers have always been friendly and if mistakes are made they easily accept responsibility for their staff in their stores.

I would also like to note that in public places their is no expectation of privacy. Your stores openly record the public for your safety and theirs so I recorded this interaction for my safety and security. Thankfully I did because I may not have been able to prove this interaction with your store manager.

I come from a customer service background and insinuating that your customer is a **** really didn't make me feel comfortable

I have attached a picture of the shelf where wireless earphones were hanging with a white space in there...that white space is exactly where it said R64. She made it assume that there was a promotional sticker covering that price...there wasn't. I also asked for 2 and the lady that initially assisted comp**** with knowledge the items cost R64. You will hear me confirm these details over the recording so I am NOT a ****.

I have attached the receipt where you will note I received the stipulated price but only for 1. I wanted another for my partner as well who enjoys running and this would be great however the lady agreed to give me 1 at the price that was on the shelf. I said ok.

I understand people make mistakes however after leaving this confrontation I really did not feel as though PnP store management have any interests in ensuring their customers are left satisfied and willing to recommend Pnp to fellow friends and family.

I am really glad I had these recordings asbo assure without them as a customer I would not have seen any resolve.

Please ensure your staff are correctly trained especially dealing with customers and their complaints. Usually complaints can be we escalated easily however they can escalate drastically when dealing with irate customers.

Please understand that neither myself or my family will be reluctant to support PnP Randpark in future. HOW CAN A SHOP YOURE WILLING TO SPEND MONEY AT MAKE YOU FEEL LIKE A ****?

Contact me for further discussion on this matter.

Please review all content an revert back to me regarding this complaint URGENTLY.

Many thanks Dale

Please note that all my evidence is attached in the mail I sent your customer service email address.