PnP ****** Incident

Today on the 15/10/2020 at about 15h30 I went with my mom to PNP to get a few things. We were looking for cigarettes and Twisp cue tips so my mom went and chose some suckers for her class (she's a teacher) and mince pies for home. When we got to 2nd in front of the line, the cashier rudely said we need to go stand in the main que of about 90 people (because they are short staffed I assume). To which we said but we are actually here for cigarettes and this is the cigarette kiosk. She helped the 2 people in front who happened to be African and who didn't even by cigarettes and then went to a packer and complained about us. The packer (who I assume was a manager) came to us and said we need to go to the queue. To which we rep**** this is the queue. Why assist other people but not us? She was extremely rude and I told her I would report her as this was clearly a race issue. We are white (YES I AM WHITE). I am so disappointed in PnP.

To make matters worse she then proceeded with the same attitude to show me her name tag when I asked. I have the whole thing recorded on my phone. Its shocking how in this day someone can be so blatantly ****** to local customers. We live in the area - we shop in that shop. Well not anymore...

I'd also like to add that my mom has a condition that doesn't allow her to stand for long periods of time without moving as her joints cease (Cataplexy). Hence we didn't shop and decided to just get the suckers, mince pies and the smokes.

I cannot let this go because of the arrogance of Barbara in Carnival Mall Pick n Pay. I then had to take my mom top get coffee at wimpy to calm her down as she was almost in tears and surprise surprise we had such amazing service!!! Just goes to show no two cloths are the same. We are all equal and should be treated as such.

The ****** needs to stop. What happened to the customer is always right? or maybe just has a say? Terrible service. STAY AWAY.