PnP price surprise!

Pick’n Pay - Constantia Village

I really want to support the PnP brand and I usually enjoy shopping at their stores... until I get to the cashier.

It feels as though every time we pay, there is an item’s barcode that doesn’t scan properly. This happened today again. We got some red onions and the lady had to walk to the produce section to check the price.

While we waited, the supervisor had to authorize our PnP card - we uploaded it onto the Stocard app. It is more convenient than carrying all the loyalty/membership cards everywhere we go. This is always an issue but I don’t know why. A solution might be to upload it on the PnP app itself... That is another headache to deal with. We were unable to register either of our cards on the PnP app. That is another issue that I’ve spent hours on trying to sort out with PnP.

Finally, the lady comes back with the price of the red onions. It is now R10 more than what the price said on the shelf. I told them to just leave it since we have wasted so much time already. I took the onions from the shelf that had all the other red onions. Should I now search all the prices to make sure that price at the red onion section is actually the correct price for red onions? No. This is preposterous. Pnp, just put the correct price with the correct items - or are you also trying to do us in?

I am fed up with these big grocery stores just treating their customers and personnel any way they please. They are out to catch you off guard and to undermine your intelligence and integrity.

It is ridiculous and unacceptable.