PnP poor service

On the 27th of March 2020 I brought groceries from the Pick n pay in Vangate mall. One of the items I brought was an Ace 2,5kg maize meal. After opening it and cooking once with it I found it to have a lot of worms in it.

I subsequently checked the expiry Date and found that the maize meal had expired on the 20th of February 2020. I was flabbergasted because as a previous manager in retail, I understand that stock rotation is pivotal for the business to function and for our safety as consumers.

It didn't end there, I then called the PNP customer careline to report the issue and was given a reference number and promised feedback 7-14 days later as the complaint was being handed over. That feedback never came and I kept calling relentlessly until over a whole month later, I kept being told of some investigation and after dozens of calls I was told "You must go to the store there is nothing we can do for you".

I am still even till today very much appealed by 1stly the store and the customer service team! POOR POOR SERVICE!