PnP Peanuts and Raisins

On 18th March I called PnP Customer Care to alert that I purchased a 450g PnP Peanuts and Raisins from Hypermarket Brackenfell. My husband took some to work in a container and as he was eating he discovered a live bug embedded in the raisin, it was eating from the raisin and brown in colour. I was told by Kirsten from PnP Customer Care that someone would collect the contents and leftover packet of peanuts and raisins. Tino from Pnp called me and fetched it, he was accompanied by another staff member. He took the sample which I put in a money bag as well as the rest of the packet with him. To date I only received a letter from PnP apologizing for the incident and that an investigation is taking place. My reference number is ***, my pnp smart shopper card number is ***64 2102 I am appalled that no further correspondence has taken place and that no one has called to apologise for this. I have since not purchased any pnp branded products. I would like a call from management on how I am going to be compensated for this as it seems my incident is being kept away from those who need to know and quality control is non existent!