KI
Kerry I
1 reviews | Active since Feb 2019
20 Apr 2020, 21:25
PnP Ordering Tool
Pick n Pay online orders sent me 1 email confirmation of prder processed which includes 1 PO number as reference and notified me I have till Sunday to amend the order before they deliver on Monday. Due to many amendments Pnp made to my initial order I was forced to amend my order on Sunday as half the items on the confirmed PO, system showed they were no longer available at my branch as the week progressed. Today I learn PnP billed, processed, packed and tried to deliver 1 order twice. I cannot accept 2 charges and 2 orders due to PnP system error.
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Pick n Pay's replyOfficial
28 Apr 2020, 15:27Good day Kerry-Lee,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have been advised by our Online Team that order ***5 was refunded on 24.04.2020 as per your request.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have been advised by our Online Team that order ***5 was refunded on 24.04.2020 as per your request.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply28 Apr 2020, 15:27
Official
Good day Kerry-Lee,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have been advised by our Online Team that order ***5 was refunded on 24.04.2020 as per your request.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have been advised by our Online Team that order ***5 was refunded on 24.04.2020 as per your request.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Best regards,