PNP Online - Worst service ever

I order goods online on the 25th Nov and set to be picked up at the Woodmead store on 27th Nov. I got to the store and the goods were not there. I went back the following day and still nothing. I was told by the assistant that this would be escalated and I would received a call so the goods can be delivered to my house and no call. I have called the customer services line about 5 times already and every time I call, I get told they have sent an email to head office and they are awaiting a response. I have sent an email to PNP online (28 Nov & 30 Nov) and all I got was an automated response and no action thereafter. Its been 2 weeks since i placed this order and the funds were taken from my account but still no one is assisting me to get my order delivered . This is the WORST ONLINE SERVICE I have every gotten.