Pnp Online terrible service

<p>I placed an online order for delivery from PnP for the first time .Got an email 1 hr before delivery time stating it's going to be late. I phoned customer service. I was told the order was not yet picked and will not be delivered that day. I asked her to cancell order as the order is not under current orders on my profile but under previous order so I could not cancell. The next day I was charged for that cancelled order. I sent emails and no one responded. Had to phone them again. Was on the line for 20 min to be told the money will only be refunded in 5-7 working days. I told the opperator that is unacceptable. Her reply was sorry that is the procedure. Terrible service. Do not order online EVER. They are quick to deduct funds that are not supposed to be deducted and do not respond to your mails. You have to chase them and stay on the phone for a long time. Waste of banking fees, time and airtime.</p>