PNP Online shopping - worst service ever.

PNP online shopping. Worst service I've experienced in a long time. 1) Delivery scheduled for 2018-03-05 17:00 to 18:00. Wasn't delivered. 2)2018-03-06 phoned PNP in the morning and reported issue and rescheduled for 17:00 to 18:00 delivery. 15 minutes later driver calls me saying he's at my gate. I tell him to come back at the scheduled time as there is no one home. At 17:50 I phone the call centre to make sure that the driver is still coming. I'm reassured that the driver is definately on his way and will be at my place before 19:00. Surprise! No one shows up. 3) 2018-03-07 Delivery guy whatsapps me the next morning and wants to deliver the wednesday morning. I reschedule for 13:00 and make a plan to be at home. when he shows up, all the frozen items are completely defrosted - not even cool anymore. I check with him what the procedure is for returns. He tells me to just mark it on the invoice - which I did. 4)2018-03-08 I phone PNP to check the timeframe for refunds. They don't know anything about my refund because I didn't log a call. THANKS DRIVER! So I start to log a call with Sivuyile. He takes my details and tells me to hold while he processes it. I hold for 11 minutes - at which point I realise that the call was probably dropped. I phone back. Again go through the process of confirming who I am. Nzizo gives me the reference number. Now I'm waiting for the refund - which I hope to God is done correctly! I will never ever use the PNP online service ever again!