1 reviews | Active since Apr 2020
PnP Online shopping - very poor service
I placed an online order on 6 April 2020 with delivery set for 14 April 2020. My credit card was charged on 13 April 2020 for the amount so I assumed order was on track. Order was not delivered on 13 April and when I called call center on 14 April, I was not able to get any answer on the status of my order. An agent promised to call me back with status update but this never happened. On 15 April I received an email that my order had been cancelled. I have sent 2 emails to their support email and tried calling a few times to follow up on the order but no response...
I understand that we are in a difficult time and that PnP are under a lot of pressure to deliver but the lack of service I received with this order is very poor!
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. Kindly contact your bank as there could have been a problem with the payment this order therefore the order was cancelled. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. Kindly contact your bank as there could have been a problem with the payment this order therefore the order was cancelled. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
1. Why was the order cancelled a day after it was scheduled for delivery?2. Why has nobody responded to my emails about this order?3. Why has the agent I spoke no called me back after promising to call me back?
1. Why was the order cancelled a day after it was scheduled for delivery?2. Why has nobody responded to my emails about this order?3. Why has the agent I spoke no called me back after promising to call me back?