PnP Online Shopping the Pits

PnP's online service is pathetic. I booked an order for delivery for yesterday between 15h00 and 16h00. By 16h30 it hadn't arrived so I phoned the customer care line. The first person took my number and phoned back after checking with the courier, to tell me it was delivered and signed by a person I have never heard of and who doesn't work at my Company where the goods were to be delivered. He then said he would investigate further and phone me back. After 20 minutes NOTHING. So I called again. Had to go through the same rigmarole and then was put on hold for 25 MINUTES, only to be told by the next consultant that they were still speaking to the Courier Service. After another 20 or so minutes she finally phoned me back to tell me that the Courier was running late!!!!! This is now at 18h00 at night. How does it take over an hour and a half for a courier to tell people that they are running late. I take this as a blatant lie!!!! And if they were running late, why did no one bother to contact me??? Service is terrible!!! I have already told people not to make use of this service or to support a PnP as this is what you can expect from them. I am still waiting for my order!