DL
Dawid L

1 reviews | Active since Jan 2015

01 Dec 2016, 08:08

PnP Online Shopping sucks! Cheating customers...

<p>I ordered 4 x 3kg OMO special for Black Friday for R45-00. Not only did they arrive an hour late for the delivery timeslot after first trying to push me to the next day for delivery. They had replaced the 3kg order with 2 kg packs for the same price!!!! Cheating me out of 4 kg of product. And when I caught them they tried to brush it away by just refunding me, rather than giving me the product that I paid for. Be careful and check your stuff... these guys are a bunch of ****** :( And they seem to be prone to false advertising....</p>

0
Replies (2)
Pick n Pay
Pick n Pay's reply01 Dec 2016, 13:04
Official

Good day Mr Dawid,

Thank you for taking the time to address your concerns with us.

Please accept our sincere apologies for the inconveniences caused to you.

We have escalated your complaint to our online team for further assistance.

Kind regards,

Vanitha Venketas.

DL
Dawid L's update08 Dec 2016, 12:24
Reviewer Update

And nothing further, promises to resolve and escalate, but no feedback from anyone... typical brush-off technique...