SH
Shane H
1 reviews | Active since Dec 2018
15 Mar 2019, 16:55
PnP Online Shopping No Delivery
Hi there.
I placed an order with PnP online shopping yesterday afternoon and selected the timeslot between 15:00 and 16:00 for today Fri 15 march.
It is now past 17:00 while I write this and now I'm running late for my things! Approximately 24 hours since I placed the order.
No attempt has been made to contact me regarding reasons for being "late".
What is the use of this time slot if it is never respected? Annoying shopping experience, quite dissapointed, hope I get my groceries.
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Replies (2)SH
Shane H's updateReviewer Update
15 Mar 2019, 17:53Groceries & Items received. Very late but in good condition.
More attention required to timeslots please PnP. As customers we usually reserve times for a reason, not just for the sake of using the feature.
SH
Shane H's update15 Mar 2019, 17:53
Reviewer Update
Groceries & Items received. Very late but in good condition.
More attention required to timeslots please PnP. As customers we usually reserve times for a reason, not just for the sake of using the feature.
Pick n Pay's replyOfficial
20 Mar 2019, 13:22Good day Shane Hulme,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We tried calling you on *** but could not reach you.
Please contact our customer care line on *** to provide us the list of missing items to process a refund.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We tried calling you on *** but could not reach you.
Please contact our customer care line on *** to provide us the list of missing items to process a refund.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Pick n Pay's reply20 Mar 2019, 13:22
Official
Good day Shane Hulme,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We tried calling you on *** but could not reach you.
Please contact our customer care line on *** to provide us the list of missing items to process a refund.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We tried calling you on *** but could not reach you.
Please contact our customer care line on *** to provide us the list of missing items to process a refund.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team