1 reviews | Active since Jul 2011
PnP Online Shopping ineffective
I was in a serious car accident and am physically immobile. I tried to register for PnP online shopping with my smart shopper card however the no is not accepted despite instructions being followed. I tried my husbands no as well, still no joy. I logged a complaint on Sunday 18 Nov for assistance, noting it as URGENT. I received a notification that my complaint was received, however 3 days later no assistance, and my pantry is empty.
The website is not user friendly and simply doesn't work, especially not from a smartphone. The smart shopper no requested is the one given!!!!!!. Get a web developer and fix it!!!!!!!
I would also like to add that the PnP at Parkmeadows in Bedfordview ALWAYS ALWAYS ALWAYS has a foul smell lurking around the fridges. At times you literally need to cover your nose. People who buy meat there are insane.
Thank you for choosing Pick n Pay & taking the time to write to us.
We have not forgotten about you and do apologize for the delay in response. Due to technical difficulties we were not able to respond to your post.
If you have not yet registered for online shopping, please email us the following information to enable our online team to check if your address is deliverable and to assist you with your registration.
Forward the following information to ***:
1. Name & Surname 2. Full delivery address 3. Land line number 4. Cell number 5. Email address 7. Smart Shopper card number
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us.
We have not forgotten about you and do apologize for the delay in response. Due to technical difficulties we were not able to respond to your post.
If you have not yet registered for online shopping, please email us the following information to enable our online team to check if your address is deliverable and to assist you with your registration.
Forward the following information to ***:
1. Name & Surname 2. Full delivery address 3. Land line number 4. Cell number 5. Email address 7. Smart Shopper card number
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team