PnP Online shopping - groceries missing
I bought groceries online from PnP. It was delivered yesterday afternoon and the driver was friendly and chatting to me. He left without checking the groceries but hey, everything should be there right? Wrong. I have several missing items adding to R221. I realized this last night at 6pm and the driver left at 5:30pm. I immediately took photos and inboxed PnP on Facebook and I emailed them. This morning the social media people rep**** stating that this is my own responsibility as I had to check it with the driver. How should I know this? It is my first time ordering and this is the type of client service I have to deal with. Of the steps are to check the groceries with the driver, is he not supposed to do his job and tell me that as well? Just stay away from online shopping - it's supposed to be convenient but now I am wasting more time dealing with this. I want either my money back or the goods, which I paid for, delivered to me before end of today. I will be emailing journalists as well as this is literal ****************.
Thank you for taking the time to address your concerns with us. Please accept our apologies for the bad shopping experience.
The online store can only assist with a refund of missing items provided that the customer has indicated the missing item on the drivers invoice that would be returned to them. As per the T's & C's of online shopping, the recipient is required to check all goods being delivered and a clear indication is to be made on the drivers invoice to enable the online store to assist further.
Please forward us the order number, on email address: *** for us to forward your complaint further to the online team to address.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us. Please accept our apologies for the bad shopping experience.
The online store can only assist with a refund of missing items provided that the customer has indicated the missing item on the drivers invoice that would be returned to them. As per the T's & C's of online shopping, the recipient is required to check all goods being delivered and a clear indication is to be made on the drivers invoice to enable the online store to assist further.
Please forward us the order number, on email address: *** for us to forward your complaint further to the online team to address.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team