Hellopeter
Share Your Experience
CL
Cheyne L

1 reviews | Active since Apr 2009

25 Jan 2021, 13:45

PNP Online Shopping Double Deducting! Absolute NONSENSE!

The ability to order our groceries online with PNP is a great convenience! However, there are always issues with the orders. Over the past year that we have used PNP online shopping, only ONCE, was the chicken delivered that we ordered. This causes quite an inconvenience and is pointless doing online shopping if I still have to go in store, which is what we try and avoid during this time!

My BIGGEST problem this time, is the order we placed on 21 January 2021 - We had R3635 "held" for the order we made, which naturally the chicken was not included, which brought the total to R3147.48 - Besides incorrect items given versues what we ordered, PNP then went and ALSO deducted this R3147.48, instead of offsetting it from the already held R3635, meaning that PNP now "deducted" R6782.48 from my account, which I normally make sure has just enough/a little extra to cover what ever online order I make - My account is now in a MINUS of R3000 - THIS is a MAJOR issue for me, as this damages my name and I try SO HARD to make sure I dont get ANY ticks or marks on my name.

I phoned PNP online customer care, and Im told that the "Reserved" amount will only be released in 3 business days, which means Tuesday/Wednesday! This should be allowed to be done IMMEDIATELY in cases like this as the money I had left was to cover for shortages for my kids etc. which I cant buy now because PNP decided to take everything I had left!

PLEASE, RETURN WHAT YOU TOOK!

0
Replies (3)
CL
Cheyne L's update27 Jan 2021, 00:28
Reviewer Update
I have provided the order number as requested and NOTHING has been done. The additional billed money has STILL not been returned!!!
CL
Cheyne L's update28 Jan 2021, 08:25
Reviewer Update
PNP - Ive sent my order number twice now and none of you are sorting this out! The longer my account sits in a minus, the longer my name gets tarnished!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS ABSOLUTELY UNACCEPTABLE! I'm going to try get my bank to do this reversal and then not going to use your services again. Im done!
CL
Cheyne L's update28 Jan 2021, 11:23
Reviewer Update
So I phoned PNP AGAIN - And was told that it will be escalated. After querying as to why again, I was told that feedback was actually given, and that I need to phone MY bank to fix the MESS YOU CREATED! I asked to speak to a manager and the agent proceeded to put the phone down and decided to have a nice chat - After listening to her chattering away for 15 minutes, I ended up ending the call. You guys really are pathetic! I will be reversing all the money deducted and you can then contact me to get your money back - Then I will also just put my phone down and let you listen to me chat away to someone else. I guess you will start actioning things when its YOU that is out of pocked :)