PnP Online shopping disappointing

PnP Online shopping customer service is shocking. I order monthly bulk items from them and have to literally pray that I receive a complete order. Once your order is incomplete, it does not matter how many times you contact the customer service centre they just promise to look into it and you never hear from them again. Two months ago I ordered dishwashing tablets, as part of a larger order, which I never received. Sent two emails and the driver and to date I have yet to get the “lost” item. On Monday part of my order included bread and a cleaning mop, which I never received. I noted it on the POD. And I sent an email. Not a word from PnP. I keep having to go to another shop and buy these items. And I feel that the company is *****ing from me since none of these item are ever less than R200.

I only use PnP for bulk because Checkers60 does not do bulk items. At least not in my area. When Woollies makes a mistake with online orders I usually receive a refund immediately. If you go to PnP store they tell you sorry we are not responsible for Online shopping.

It is unacceptable customer service