PnP Online Shopping Complaint, Disappointment & Warning for Others

I am EXTREMELY unhappy and disappointed with the PnP online shopping service as well as their "customer care" who actually don't care.

First my order was late (it was scheduled to arrive yesterday between 16:00-17:00) and no one even bothered to let me know ro call to reschedule a suitable time with me! I eventually received my order on the 1st without anyone letting me know it would be coming and then is arrived with a quarter (a definite substantial portion of my order) that simply did not come with the rest of the order! The driver couldn't even provide advise on how I should have addressed the issue or even offer any type of a resolution (for example that he would ask someone to follow up on it for me)

I received my delivery with my entire cooler bin missing!!! A total of R560.84 worth of goods out of my total order.

Order No. ********** 7

BIN NUMBER: 520000RENTAL55232

1x Stork marg 1kg - R29.89 1x Danone Nutriday Berry Medley - R16.99 1x Danone Nutriday Vanilla Strawberry - R16.99 1x Danone Nutriday Mixed Fruit Strawberry - R16.99 1x PnP Oven Chips 1kg - R29.99 2x Lancewood Gouda 900g - R179.98 2x Lancewood White Cheddar 900g - R179.98 1x Lancewood Cheddar 900g - R89.99

Please advise what you will be doing to remedy the situation with the items not received MY NUMBER IS ********** , even an SMS would have been acceptable. It is now Tuesday the 4th and I have still not heard anything from any division of PnP that I have brought the issue up with from as early as Friday!!!

I expect to receive SOME kind of feedback!

After this incident I am very doubtful that I will EVER be using your online services again.

And to any client using the PnP online shopping service please be careful that this doesn't happen to you.

Regards, Charisse Bowles