PNP Online Shopping a complete mess!!!

PNP Online Shopping has become a joke… there staff have no idea what is going on😡 Last month I complained as I was unable to do my regular monthly shopping as the system had a restriction on the number of items that you could order, which was a new thing. Which resulting my having to order half my shopping online and then the other half I went and purchased in store at Checkers around the corner from home. This was only one of my many complaints I lodged last month and I’m yet to receive proper feedback from anyone except I was told there was no limit to shopping that only applies to PNP asap, which I have never used. So this month I decide to give it another go and out of my approximate R7k shopping I needed to order I managed to order R2500 because it told me I had exceeded the item limit of 45( last month it was 35) so I placed an order with Checkers 60/60 as well. Can someone please advise what is actually going on???? Firstly, my address used to shop from PNP Hyper Woodmead and now it’s shopping from PNP Fourways and the stock is an issue and there is definitely an item restriction of 45 per shop, I want to be able to shop once for my monthly shopping like I always have from a store that has stock of everything. Can someone please advise what’s going on🤷🏼♀️🤷🏼♀️🤷🏼♀️😡