PnP Online Shopping

Ok, so this week I was running out of time to get to the shops before the weekend. So I decided to do my shopping online. I didn't need too much so I thought it would be quick and convenient to give it a try. I booked a delivery slot for today between 09:00-10:00AM. By 10:10 AM no one had shown up with the goods after which I called them up. I spent about 15 minutes on the line with the call centre who eventually informed me that the goods should be with me, within the next 30-45 minutes. By my estimation that would have put them at my office around 11:00. By 11:48 still no delivery. I called them up again, and was then told that the driver couldn't find my office, didn't know in which direction to head and was standing at the Engen garage. I gave up at that point and told him to wait there I will collect it from him! Utterly disgusted that I had to pay R80 delivery fee when I had to collect the goods halfway to the local PnP and with the amount of time it took me to actually order and follow up, and drive to collect it from the driver it would have been quicker to just go to the shop. I gave FULL address details on the order including the name of the office park, company and building, but only the street name and number was communicated to the driver so no wonder he didn't know where to find me. Furthermore they used an excessive amount of bags which is such a waste and one of the beverages I ordered was leaking in the bag, although it seemed that both bottles were sealed, so not sure how it leaked. All in all an unpleasant experience! Will NOT be doing that again!