PNP online shopping

PNP Online is supposed to be convent but its absolutely not. I don't understand the point of them having an online e-mail address when it NEVER EVER gets read or responded??<br> <br> Every single month I order online many items I ordered are not in stock which means I need to go shopping anyway and if they are in stock they get charged for but not delivered. <br> <br> Most months I get charged for goods that were not delivered, I write emails to them as well as make notes on the drivers invoice but nothing ever gets done about it. I always have to phone them and spend at least 20 minutes of my phone bill trying to get hold of them, then the refund only gets done in 2 to 3 weeks time, this is not on anymore. <br> <br> Now they owe me money again for something not delivered and my e-mails are not being rep**** to, ridiculous.<br> <br> <br> <br>