AT
Arno T
1 reviews | Active since Jun 2015
14 Feb 2019, 18:01
PnP Online refund nightmare
Online store refund is due to me on ref no ********** 062. I’ve logged this request with your call Centre on 29 Jan. Follow up 8 Feb. no response Email query logged on 12 Feb. no response Called again on 14 Feb with promise from Vanessa that she will resolve and phone back. No response This is really terrible customer service. Firstly your delivery is inaccurate and then it’s a nightmare to get my credit out of you!!
Won’t ever use PnP Online again or recommend you.
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Replies (1)
Pick n Pay's replyOfficial
15 Feb 2019, 11:00Good day Arno Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad shopping experience.
We would like to thank you for your valued feedback, kindly be advised that this was sent through to the online team to address & they were 2 refunds done to your card for Schweppes ****** Ale plastic bottle 1L = R 14.99 & R 26.99 for Appletiser 1.25 L = R 26.99.
Credit note: ***
Credit note: ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
We would like to thank you for your valued feedback, kindly be advised that this was sent through to the online team to address & they were 2 refunds done to your card for Schweppes ****** Ale plastic bottle 1L = R 14.99 & R 26.99 for Appletiser 1.25 L = R 26.99.
Credit note: ***
Credit note: ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Pick n Pay's reply15 Feb 2019, 11:00
Official
Good day Arno Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad shopping experience.
We would like to thank you for your valued feedback, kindly be advised that this was sent through to the online team to address & they were 2 refunds done to your card for Schweppes ****** Ale plastic bottle 1L = R 14.99 & R 26.99 for Appletiser 1.25 L = R 26.99.
Credit note: ***
Credit note: ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
We would like to thank you for your valued feedback, kindly be advised that this was sent through to the online team to address & they were 2 refunds done to your card for Schweppes ****** Ale plastic bottle 1L = R 14.99 & R 26.99 for Appletiser 1.25 L = R 26.99.
Credit note: ***
Credit note: ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team