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1 reviews | Active since Jul 2016

24 Jun 2018, 05:39

PnP Online PLEASE HELP!!!

I love Pick n Pay as a grocery store. I love their online shop. But getting hold of the online support/customer care team is impossible! I've been trying to reset my password on the site for 3 months now and don't get anywhere. I get alot of their marketing emails but not the one I need to reset my online password!!! I want to place an order but can't because of this :(

I placed my first online order and received my delivery, etc in January this year and the only slightly annoying thing is that when making an online purchase with them, is that there is no option to cancel your entire order if any of your items ordered (or the important ones at least) are out of stock or unavailable. It's pointless not getting everything that you needed delivered and having to still then go to a shop to buy what didn't get delivered

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Replies (2)
Pick n Pay
Pick n Pay's reply25 Jun 2018, 09:42
Official

Hi Charisse,

Thank you for taking the time write to us and for choosing Pick n Pay.

Please accept our apologies for the inconveniences caused to you. We have tried calling you on *** however we were not able to get a hold of you on this number.

For security reasons the reset passwords are no longer sent via email but via SMS to the number linked to the online profile.

Please contact our call center on ***or ***to update your profile with your correct mobile number before trying to do the reset password.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas

Best regards,

's update25 Jun 2018, 17:26
Reviewer Update
Thank you very much for your assistance but please be advised that you need to update your website and your automated answering systems at your call centres to reflect that password resets are now done via sms and not email.