WD
William Dey-Fourie
1 reviews | Active since Nov 2021
07 Feb 2023, 08:56
PnP online ordering
I have written a review about ordering online through ASAP and MR D Groceries.
I had a reply from PnP that makes no sense and not even worth calling a reply. Asking me for the order numbers so they can resolve my orders. That reply is just as incompotent as the service they gave me with my online orders. I have to make sure that it is understood that MR Delivery is not to blame here at all.
This is what I have emailed PnP: I do not have an issue with those orders that was cancelled as I cancelled it due to the Vincent Park branch in East London not packing the orders and keep op postponing the times for delivery.
orders: GROC*** GROC*** GROC*** GROC*** These were all done through Mr Delivery. I need do emphasize that this is not the fault of Mr D. as I have spoken to them and PnP Vincent park on all these occasions.
The excuse each time was that they are very busy with clients in the store.... What a load of *******.
Their customer service is even worse than their online service.
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Replies (2)WD
William Dey-Fourie's updateReviewer Update
09 Feb 2023, 11:14After all the drama with PnP (Vincent Park, East London Branch) I have decided yesterday (8 Feb) to give them another chance and ordered from them through the Mr D Groceries App.
All went very smooth and my order was packed and delivered on the time given. Happy Days!!
When I however opened the sealed parcel - with my delivery note addressed to me and the correct items I ordered on the delivery note,stapled to the parcel and a sticker with all my details as well on the parcel - all the stuff in the parcel with my name on it was not what I ordered. I ordered a cake, orley whip and mento's. That is what was noted on my delivery note. In the parcel however, there were 2 bottles of wine, 1 bread and a packet of sausages.
I phoned the branch (Vincent Park, East London) twice and was promised that someone will call me back. That was at 3pm yesterday afternoon and it is now 11am the next morning and still no one has bothered to come back to me. I have no problems with mr D as they refunded me my money and it was not their or their drivers fault. The parcel was addressed to me but the wrong contents. Clearly a mistake on PnP Vincent Park's side.
This was the last time trying to order from them. I have also given all this information to a newspaper who is doing research on services in retail stores. I WILL NEVER again use PnP again.
All went very smooth and my order was packed and delivered on the time given. Happy Days!!
When I however opened the sealed parcel - with my delivery note addressed to me and the correct items I ordered on the delivery note,stapled to the parcel and a sticker with all my details as well on the parcel - all the stuff in the parcel with my name on it was not what I ordered. I ordered a cake, orley whip and mento's. That is what was noted on my delivery note. In the parcel however, there were 2 bottles of wine, 1 bread and a packet of sausages.
I phoned the branch (Vincent Park, East London) twice and was promised that someone will call me back. That was at 3pm yesterday afternoon and it is now 11am the next morning and still no one has bothered to come back to me. I have no problems with mr D as they refunded me my money and it was not their or their drivers fault. The parcel was addressed to me but the wrong contents. Clearly a mistake on PnP Vincent Park's side.
This was the last time trying to order from them. I have also given all this information to a newspaper who is doing research on services in retail stores. I WILL NEVER again use PnP again.
WD
William Dey-Fourie's update09 Feb 2023, 11:14
Reviewer Update
After all the drama with PnP (Vincent Park, East London Branch) I have decided yesterday (8 Feb) to give them another chance and ordered from them through the Mr D Groceries App.
All went very smooth and my order was packed and delivered on the time given. Happy Days!!
When I however opened the sealed parcel - with my delivery note addressed to me and the correct items I ordered on the delivery note,stapled to the parcel and a sticker with all my details as well on the parcel - all the stuff in the parcel with my name on it was not what I ordered. I ordered a cake, orley whip and mento's. That is what was noted on my delivery note. In the parcel however, there were 2 bottles of wine, 1 bread and a packet of sausages.
I phoned the branch (Vincent Park, East London) twice and was promised that someone will call me back. That was at 3pm yesterday afternoon and it is now 11am the next morning and still no one has bothered to come back to me. I have no problems with mr D as they refunded me my money and it was not their or their drivers fault. The parcel was addressed to me but the wrong contents. Clearly a mistake on PnP Vincent Park's side.
This was the last time trying to order from them. I have also given all this information to a newspaper who is doing research on services in retail stores. I WILL NEVER again use PnP again.
All went very smooth and my order was packed and delivered on the time given. Happy Days!!
When I however opened the sealed parcel - with my delivery note addressed to me and the correct items I ordered on the delivery note,stapled to the parcel and a sticker with all my details as well on the parcel - all the stuff in the parcel with my name on it was not what I ordered. I ordered a cake, orley whip and mento's. That is what was noted on my delivery note. In the parcel however, there were 2 bottles of wine, 1 bread and a packet of sausages.
I phoned the branch (Vincent Park, East London) twice and was promised that someone will call me back. That was at 3pm yesterday afternoon and it is now 11am the next morning and still no one has bothered to come back to me. I have no problems with mr D as they refunded me my money and it was not their or their drivers fault. The parcel was addressed to me but the wrong contents. Clearly a mistake on PnP Vincent Park's side.
This was the last time trying to order from them. I have also given all this information to a newspaper who is doing research on services in retail stores. I WILL NEVER again use PnP again.
Pick n Pay's replyOfficial
13 Feb 2023, 11:46Hi William,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience & for the delay in response to your post..
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience & for the delay in response to your post..
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply13 Feb 2023, 11:46
Official
Hi William,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience & for the delay in response to your post..
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience & for the delay in response to your post..
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,