Pnp online not allowing to login

I initially complained on the 12 April 2020 to get my online profile unlocked. Its been a month with still no action. 3 weeks later they have asked for some details. I haven't been able to buy online for a month and had to shop elsewhere. Can someone assist!

When I ask to reset it says the below, but then when I register it says the smart shopper no. is incorrect. Although you have registered your smart shopper card with us, you have not registered online. Please click here to register