Pnp Online Miseries

My last two orders with PnP Online where not a good 1) There was an item missing. I was asked to contact the call center to have it refunded, which I did. Days later, when I phoned again, I was told that the item was scheduled for a new delivery. I'm still waiting. When I phoned about it, the agent had me on hold for about 10 min and then I hung up. 2) a)The driver wanted me to help unpack so that it would go faster b) The driver told me not to put the actual arrival time, but rather an earlier one c) There where 2 item missing. The driver said not to fill it in, but that he would personally make sure that it would be delivered the next day

The last time I spoke to the call center, the help was not that great, that is why I am posting it here.