Pnp online lack customer service

<p>I've placed an order online 28 april for delivery between 6 and 7 on the 6 of may. The order contained items which were to be used on mothers day I've placed orders before to the heideveld area and have only had 1 late delivery which I let go of as a one off happening. On this occasion the delivery did not arrive the Friday evening. I emailed them requesting a callback and explaining my delivery did not arrive. The Sa****ay morning I had my cousin phone customer service who said delivery would be 10am. No delivery. My cousin called again after 12 and was told delivery would be between 6 and 7 because that's the original time slot. AGAIN no delivery. During the course of the day I emailed pnp online customer service 3 times No Reply. As the Sunday was mothers day and i live in the UK I had to get my cousin to go and buy everything needed. I emailed pnponline and sent them a message via their online portal telling them to cancel my order as it is no longer needed. No reply no call back. Sunday evening I get an email a manager will call me back shortly surprise surprise no call back.. Monday morning pnp kindly delivered my order to the neighbours and sent me an email apologising about not being able to deliver in such a dangerous area at night. Ok so if you cannot deliver at night why not deliver the next morning or the morning after? Why deliver the Monday after the fact and then leave it with a neighbour out of your volition? I have emailed pnp online and told them I want a refund and they can collect their unwanted goods. I cancelled my very late order the Sunday morning why deliver it the Monday?. Suddenly Monday afternoon I get a generic the manager will call you we're sorry email. It's wednesday I've not heard from a manager or anything wrt my refund. Pnp online shop where's my refund where's my replies where's my call back</p>