PNP ONLINE IS THE WORST

I placed an Online order 06-02-2020 successfully. I had chosen the time slot available for delivery 07-02-2020 time 09.00am - 13.00 of which I paid for. I received an sms on 06th March at 21.04 to say that my Order #***5 provisionally scheduled for delivery between 9.51am-10.51 next morning. My order never arrived. I called the call center on 12.37 who then advised me to expect the delivery by 13.30 latest. At 13.37 I had called to ask where is my order, she advised me that the courier people could not deliver to me as they could not get a hold of me and they are gone for the day and cannot fulfill my order. How is that possible, Knowing that I had called to check up and awaiting my delivery. The funny thing is I don't have a single missed call, voice message, neither has my security been in contact with any delivery for me. Pick and pay has not tried to call me as stipulated either. WHAT A LOAD OF PNP BULLISH!!The correct process if the driver failed was to call H/o and advise them, they should then try to call me. I had my phone one me and have been waiting for my order since 10.31 as I need to go out after and my security would have called me. I had even contacted them to say i am waiting and where is the driver at 12.37. By the time I called the second time 13.37, bare in mind the lady told that he will be there by 13.30, within 7 minutes apart, I was told the delivery people had already gone home for the day? Really! They managed to get back to their warehouse, unpack and joyfully go home after not fulfilling my order. What a pathetic lot of people to deal with. I had given them 3 options to rectify this, 1 - deliver my order, 2 - to refund me asap - 3 - I can go pick it up myself. No one could help me with either, not with my delivery nor my refund as all are unable to. I could not even pick up as they were closed already. I can guarantee you that this order was not fulfilled from the start. So I now, need to be out of groceries and out of pocket. BTW - I am still waiting for my Refund. Why even offer such a platform if you are unable to fulfill your very own T&C. It will be the last time is support PNP. YOUR CUSTOMER SERVICE IS AS BAD AS YOUR PRICES AND EXPIRY DATE ON YOUR PRODUCTS