JS
Joe S

1 reviews | Active since May 2017

23 Sept 2018, 11:50

PnP Online hasn't delivered, two weeks have passed.

Delivery on 6 September arrived broken and I returned the consignment. Two weeks have passed without so much as a call. Will I ever receive my shopping?

0
Replies (1)
Pick n Pay
Pick n Pay's reply26 Sept 2018, 13:17
Official

Good day Joseph,

Thank you for choosing Pick n Pay.

Please accept our apologies for the delay in response and any inconveniences caused to you.

We have tried calling you on *** however your phone goes to voice mail therefore a message has been left for you.

Kindly advise if you have made a note on the drivers invoice of the goods returned with the driver to enable us to address your complaint with our online management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Should you need any further assistance please do not hesitate to contact us on the below numbers provided.

Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00

Our Contact number is ***.

Kind Regards,

Vanitha Venketas