GB
Gary B
1 reviews | Active since Jul 2015
31 Mar 2020, 16:40
PnP online delivery not delivered.
Ordered from pnp online shopping about 12 March 2020 and told delivery would be made 31 March 2020 between 9.00am and 1.00pm.This was confirmed by sms on 30 March 2020 and again at 7.30 on 31 March 2020 (morning of delivery).Have waited since 8.30am and the time is now 4.40pm and no delivery has been made. Have not heard from pick and pay of any problems. Sent them emails snd sms. Phone at pnp online shopping is no answered as a recorded voice says excessive amout of calls so there could be a wait. Held on for 15 min 3 times today. Have a 97 year old mother and no food so am desperste. We are told not panic buy which I followed. Seems we all look after ourselves. I'll probably get a standard answer if they bother to answer at all.
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Replies (2)GB
Gary B's updateReviewer Update
01 Apr 2020, 22:57All I can say about Pick n Pay at this time is "Congratulations. Well done. " You have restored my faith in you. Got a message this morning telling me why my order was not delivered and also a message from the manager of Online Shopping apologizing for the problem. Items were delivered at 2.00pm this afternoon. Majority of items ordered we're delivered. Phoned manager about some disrepancies (very minor) and he said send him an email and he will look into them and get back to me tomorrow. (Yes he actually answered his telephone) Took me a while to get over the shock. But once again "Thank you Pick n Pay".
GB
Gary B's update01 Apr 2020, 22:57
Reviewer Update
All I can say about Pick n Pay at this time is "Congratulations. Well done. " You have restored my faith in you. Got a message this morning telling me why my order was not delivered and also a message from the manager of Online Shopping apologizing for the problem. Items were delivered at 2.00pm this afternoon. Majority of items ordered we're delivered. Phoned manager about some disrepancies (very minor) and he said send him an email and he will look into them and get back to me tomorrow. (Yes he actually answered his telephone) Took me a while to get over the shock. But once again "Thank you Pick n Pay".
GB
Gary B's updateReviewer Update
04 Apr 2020, 15:03Spoke to regarding pick n pay on line shopping. On the day of my delivery some items we're not delivered and some had different prices than the order (were not substitute items) and some we're returned. I sent them an email detailing everything and even noted the same on the signed delivery note. Spoke to Althaaf Mohamed (online accounts manager) and sent email to him. I have seen that I have been charged for the entire amount of my invoice. I also spoke to Mr. Mohamed who said he would look into the discrepancies. I did not expect him to do this or phone me back so I am not disappointed. No matter how busy they are surely they must get the invoice correct before drawing out the money. They could not care less. We will do what we like. Like or lump it. Probably won't get an reply or this invoice resolved.
GB
Gary B's update04 Apr 2020, 15:03
Reviewer Update
Spoke to regarding pick n pay on line shopping. On the day of my delivery some items we're not delivered and some had different prices than the order (were not substitute items) and some we're returned. I sent them an email detailing everything and even noted the same on the signed delivery note. Spoke to Althaaf Mohamed (online accounts manager) and sent email to him. I have seen that I have been charged for the entire amount of my invoice. I also spoke to Mr. Mohamed who said he would look into the discrepancies. I did not expect him to do this or phone me back so I am not disappointed. No matter how busy they are surely they must get the invoice correct before drawing out the money. They could not care less. We will do what we like. Like or lump it. Probably won't get an reply or this invoice resolved.